Return Policy

We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible. All items will be verified before any actions are taken in these matters.

Please review your order and confirm that it is correct before submitting it to us. Your order is specifically made for you, and therefore Custom Stamp and Engraving Limited cannot accept returns or refunds of personalized or customized products if the dissatisfaction is not due to an error by Custom Stamp and Engraving Limited. For instance, we cannot refund personalized or customized products if the quality issue is due to typographical errors, misspelled words or name, incorrect grammar, unfinished text, sizing errors - either character height or overall size (our online program allows a PDF proof before ordering), or other information provided by the user.

Any special orders that are reconfigured or retrofitted are NOT eligible for return.

Unfortunately, we are not able to offer warranties on products in the following cases: For any damage caused by re-inking our stamps with incorrect ink, or ink purchased from another company on our Trodat stamps (printy, professional lines), Traditional rubber stamps, pre-inked stamps, flash stamps (Maxlight) and Colop stamps (printer and heavy duty lines).

Errors must be reported to Custom Stamp and Engraving Limited within 4 business days after receipt of your order.

NOTE: Custom Stamp and Engraving Ltd. also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

Questions

Email our Customer Service at info@rstamp.com or call us at 250-383-6171